Our shipping department is open Monday through Friday 9am to 7pm Pacific Standard Time. Orders confirmed before 11:00 AM PST during normal business hours will be shipped same day. Orders confirmed after 11:00 AM PST will be shipped the following business day. During holidays and weekends orders will be shipped out the next available business day. We currently ship USPS. Carriers are subject to change at anytime.
In the event your order is returned to our warehouse as undeliverable* (for all you grammar Nazis out there: yes we realize this is not officially a word), unclaimed, or refused, our staff will contact you via phone or email to try and correct the problem. You will be required to pay additional shipping costs. If the package is returned after a 2nd attempt, you may be asked to use a different shipping address. You may also cancel your order. Canceled orders will be refunded minus all shipping fees.